PRIVACY POLICY
INTRODUCTION & DATA COLLECTION
Effective Date: January 2022 - Last Updated: January 2025
Welcome to House of Vanloo. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase merchandise, or subscribe to our newsletter. By using our website, you agree to the terms in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide Directly
• Contact Information: Name, email address, phone number (if provided voluntarily).
• Order Information: Shipping address, billing details, and purchase history when you buy merchandise.
• Newsletter Subscription: Email address when you sign up for updates.
• Messages: Any details you share with us through our contact forms or communication channels.
1.2 Information Collected Automatically
• Technical Data: IP address, browser type, device information, operating system, and other technical details collected via cookies.
• Usage Data: Information on how you navigate and use our website (pages visited, time spent, links clicked).
USE, SHARING & COOKIES
2. How We Use Your Information
We use your data to:
• Process and fulfill merchandise orders.
• Send newsletters and promotional updates (with your consent).
• Respond to inquiries and provide customer support.
• Improve website functionality, user experience, and security.
• Analyze usage trends to optimize our services.
• Comply with legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share information with trusted third parties under these circumstances:
• Service Providers: Payment processors, shipping companies, and email marketing tools that help us operate our business.
• Legal Requirements: If required to comply with applicable laws, legal processes, or government requests.
• Business Transfers: In the event of a sale, merger, or reorganization of House of Vanloo.
All third-party service providers are required to handle your data securely and in compliance with applicable data protection laws.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve your website experience:
• Essential Cookies: Necessary for website functionality (e.g., cart management).
• Analytics Cookies: Help us understand visitor behavior and improve performance.
You can adjust your cookie preferences via your browser settings.
USER RIGHTS, SECURITY & CONTACT
5. Your Rights
As a user, you have the following rights regarding your personal data:
• Access: Request a copy of your personal information.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request the deletion of your data (subject to legal obligations).
• Objection: Object to the processing of your data for certain purposes (e.g., marketing).
• Data Portability: Receive your data in a structured, commonly used format.
To exercise your rights, contact us at: Email: people@atthevillapeople.com
6. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may include links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us: House of Vanloo Email: people@atthevillapeople.com